Your tasks will be handled by the VA with expertise in the area you need, ensuring that your work is completed to the highest possible standard. With the right tasks outsourced, you should either generate additional income or gain back some extra time, which in turn pays for the service.

Included in the hourly rates are:

• The time spent on your specific assignments.

• Direct communication with you via telephone, email, or face-to-face meetings, ensuring clarity and understanding from initial briefings through to task completion.

Please note, any additional costs such as stationery, postage, or packaging will be charged separately at cost price. By understanding precisely what's included, you can make an informed decision and focus on maximizing the efficiency and benefits of outsourcing.

Customised Pricing Options to Meet Diverse Business Needs

When it comes to finding the right support for your business, one size does not fit all. That's why flexible pricing options are available to cater to the unique requirements of each client.

Pay-As-You-Go

If your needs are occasional and non-committal, the Pay-As-You-Go option might be the perfect fit. This approach allows you to:

• Pay only for the time spent on specific tasks as they arise.

• Benefit from precise time tracking, adjusted to the nearest quarter-hour, ensuring accuracy.

• Receive invoices monthly, specifically at the beginning of each subsequent month.

This model starts at £30 per hour plus VAT and is ideal for those seeking support without a long-term commitment, with a minimum billing period of just 15 minutes.

Retainer Plan

For businesses that require consistent assistance across multiple tasks, a Retainer Plan is a wise choice. This package offers:

• A set number of hours each month, which can be used for various tasks.

• Priority service over those on Pay-As-You-Go, ensuring availability when you need it most.

• Notifications when nearing your monthly limit, allowing for flexibility—either adding extra hours or adjusting tasks to maintain budget control.

The Retainer Plan offers a reduced rate at from £25 per hour plus VAT, with a requirement of at least five hours per month, billed in advance — making it a cost-effective solution for regular support.

These options provide the flexibility needed to support and grow your business, ensuring that the right resources are available to meet your unique operational demands.

What's Included in Our Virtual Office Assistant Services

Our comprehensive virtual assistant services cover a wide array of tasks to support your business needs:

• Administrative Support: Calendar management, travel arrangements, and email correspondence.

• Data Management: Database entry, data analysis, and report generation.

• Document Preparation: Board-level notetaking, presentation creation, and document formatting.

• Customer Service: Handling customer inquiries, support ticket management, and follow-up communications.

• Marketing Assistance: Social media management, content creation, and email marketing campaigns.

• Research: Market research, competitive analysis, and data gathering.

By assigning the right expert for each task, we ensure that you receive top-notch service tailored to your specific requirements. we provide an extensive range of services. Your tasks will be handled by the VA with expertise in the area you need, ensuring that your work is completed to the highest possible standard. With the right tasks outsourced, you should either generate additional income or gain back some extra time, which in turn pays for the service. It’s a win-win. Our admin support can be provided through either our tasked based packages (pick ‘n’ mix), an hours based monthly packages or even on an ad hoc basis for those one off tasks, so you are not tied into a contract.

Are There Any Additional Costs Outside the Hourly Rates?

While the hourly rate covers the time dedicated to your project, there are a few other potential expenses to consider. Here's a breakdown:

• Communication: Meetings and discussions via phone, email, or in-person required to best understand the scope of your project are included.

• Materials: Should the project require specific items such as stationery, postage, or packaging, these will be billed separately at their actual cost.

These additional costs reflect only what's necessary to tailor the project effectively to your needs. By offering transparency upfront, we aim to ensure there are no unwelcome surprises down the line.

Yes, urgent work or support requested outside of standard business hours may incur an additional charge. This premium rate reflects the commitment to provide immediate assistance and ensure high-quality service beyond normal working times. If you require such services, it's best to inquire about the specific rates beforehand.

What is the Hourly Rate for Support Services?

Our adhoc support services are priced at an affordable rate of £30.00 per hour plus VAT. This fee ensures you receive high-quality assistance tailored to your needs. However the more hours you purchase the cheaper the hourly rate becomes so for 40 hours a month your hourly rate would be £25.00 per hour plus VAT

Key Benefits:

• Expertise: Access to skilled professionals.

• Efficiency: Time-saving solutions for your business.

• Flexibility: Pay only for the hours you need.

  Standard Working Hours and Support Availability

  Our standard working hours are from 9:00 AM to 5:00 PM, Monday through Friday.

  If you require support outside these regular hours or need urgent assistance, we can accommodate your request. However, please note that services provided during these times may be subject to an additional charge on our standard hourly rate.

For comparison, companies like Fiverr and Upwork may offer varied hourly rates, often influenced by the complexity of the task and the expertise required.

Only pay for the time you need, when you need it.

Payment Methods and Terms for Invoices

When it comes to settling invoices, prompt payment is essential to ensure smooth transactions. Here's what you need to know:

Payment Methods:

Electronic Transfers:

1. Use reliable methods like BACS (Banker's Automated Clearing Services) or Faster Payments to transfer funds directly. These are secure and commonly used options for business transactions.

Credit Cards

We accept all major debit and credit cards and can be used for payment for our services - A link will be included in your invoice or you can pay by ordering the package in our Shop on our website.

We’re pleased to offer Buy Now Pay Later with iwocaPay. If you’d like to use this option, please contact us, and we’ll send you an invoice with a link to set up your payment plan.

Terms of Payment:

Payments should be completed within 7 days from the date the invoice is issued. This timeline helps in maintaining steady cash flow and ensuring that all parties involved are satisfied.

By adhering to these methods and terms, you contribute to a seamless financial process that benefits everyone involved.