Customer Charter

Our Promise to You

• Quality Assistance: We pledge to offer superior virtual assistant solutions that are tailored to your business needs, ensuring quality, flexibility, and the alleviation of day-to-day stress so your business can thrive. 

• Empowerment and Growth: We commit to creating an environment that empowers you as our client, fostering your personal and professional growth alongside our own. 

• Balance and Innovation: We strive to maintain an optimal work-life balance for our clients by offering services that are innovative, flexible, and conducive to creating harmony in your business operations. 

• Exceptional Hospitality: When you visit us for business collaborations, the accommodations are on us. We value face-to-face interactions and are happy to cover your stay so we can focus on what matters most — growing your business together. 

Our Values in Action

• Excellence in Service: We set the highest standard of quality in all we do, bringing the right skills and continuous improvement to every task. 

• Listening and Empowerment: Your feedback is crucial. We listen to empower our staff and associates, ensuring that our service aligns with your evolving business needs. 

• Integrity and Trust: We operate with complete honesty, openness, and integrity, ensuring transparency in every interaction. 

• Collaborative Success: We view our clients as integral team members, working collaboratively to achieve shared success. 

• Diversity and Innovation: We leverage diversity as our strength, encouraging varied perspectives and creative solutions for long-term business sustainability. 

Our Service Commitments

• Responsiveness: We aim to respond to inquiries and requests promptly, ensuring you receive timely assistance when you need it. 

• Quality Assurance: Regular reviews of our service quality are conducted to meet and exceed the high standards we set. 

• Continuous Improvement: We are committed to continuous improvement, valuing your feedback as a cornerstone for mutual growth and development. 

• Client Visits and Accommodations: We invite you as an admin / marketing client to visit our facilities to experience our operations firsthand. To facilitate this, we will cover the costs of your visit, including accommodations for overnight stays. This gesture is part of our commitment to a strong, transparent, and personal business relationship. 

Your Role

• Engage with us by providing clear and timely information to enhance our service. 

• Approach interactions with mutual respect and a spirit of partnership. 

• Offer feedback that helps us innovate and tailor our services to better serve you. 

Your Experience With Us

• When scheduling a visit, inform us in advance so we can make all necessary arrangements to ensure a comfortable and productive stay. 

• During your time with us, we encourage open dialogue and exchange of ideas to maximise the value of our partnership. 

Contacting Us

• Opening Times: Monday – Friday 09:00 – 17:00
  Telephone: 01933 428151
  Website: https://www.adminandmore.co.uk/contact 

• Please reach out to our client services team to arrange your visit. We'll handle the details, allowing you to focus on the strategic aspects of our collaboration.